How mortgage brokers work

Most people go to mortgage brokers to get access to a greater range of mortgage options, for better service and for the mortgage broker’s ability to negotiate with lenders. A mortgage broker offers loans from a panel of financial institutions, including banks and non-banks. Using a mortgage broker is now an essential part of scouring the market for the right home loan. In simple terms, brokers evaluate your situation against secure banks and lenders on their panel for the best deal.

Banks and lenders have changed

In Australia, along with the well known banks and lenders there are now a whole range of specialist lenders offering a range of competitive products. One of the great advantages of using a good mortgage broker is that they have access to many of these lenders and their products.

Why are consultations provided free of charge?

Brokers usually run their own businesses. Lenders work with mortgage brokers because they effectively give the lender a bigger “shop front” without carrying a traditional employee or “bricks and mortar” overhead. Some lenders like Citibank, ING, Macquarie Bank and Heritage have few or no branches and partly rely on mortgage brokers to represent their products.

Other lenders like CBA, Westpac, ANZ, NAB and St George have their own branch networks, but simply extend their access to Customers through the mortgage broker network. The lender pays the broker fees or commissions for your business. Just as if you were dealing with a bank manager or lender, these fees do not change the interest rate you pay on a home loan. To be sure you are being recommended to the right lender, just ask your broker to show you all the lenders on their panel, and what your loan options would be, against each lender’s criteria.

Talk to a mortgage broker

Send us the form below or call at any time on 13 LOAN (International direct line:+61 2 9249 3739) .

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What a broker should do for you

When you first meet with a broker, they should always start by asking you to explain your entire finance situation, including future plans. Little things can make a big difference to making sure you get the right home loan for your situation now and with flexibility for future changes. Have your key documents on hand to refer to when meeting with the broker so you can give the most accurate details to ensure you get the right home loan. Your broker should:

• Discuss and confirm loan options in writing
• Explain
  • all documents of the loan application and help you to complete them
    the loan process, from application to closing
  • all associated costs and fees of the loan application
    the disbursements
• Communicate with you throughout the loan process in a timely manner
• Follow up the lender for you from application through conditional and on to unconditional approval
• Negotiate with their lender/s to achieve the best deal
• Offer you free Property Value Reports (Check they subscribe to RP Data)

How do I know a mortgage broker is any good?

Establishing that a broker is right for you and has experience and qualifications, as well as being committed to the industry code of practice, is vital to ensure you’re getting the best loan for your needs. Here is a step-by-step checklist that will help you know if your broker is on the level.

• For residential loans, all of the broker’s services should be free i.e. is the whole service of giving you information in relation to home loans, negotiating the loan for you and handling the paperwork through to approval
• A Loan Market Mortgage Broker will take the time to really understand your entire finance situation, both now and into the future
• Your broker should have a range of home loans from a wide variety of lenders, e.g. banks and non-banks, conforming and non-conforming
• Ensure your broker is not just an agent for one lender
• Check the qualifications and experience of your broker, even ask for references from previous borrowers Are they a member of the professional mortgage association (MFAA – Mortgage & Finance Association of Australia / FBAA – Finance Brokers Association Australia)?
• Make sure your broker discloses all commission and payments received so you can judge whether a particular loan recommendation is being influenced by how much the broker will be paid
• Ask your broker to show you on their computer how the loans they offer compare for your situation. Good brokers should have the appropriate software and be able to clearly outline their criteria and logic
• Ask your broker how they comply with the Privacy Act to ensure the security of your personal and financial details
• Your broker should have appropriate insurances
• A good broker should be able to explain the most complex loans in plain English
• Ask for testimonials – what other customers have said about them
• It is up to you, but it really helps if you actually like your broker as well!

Specialised software

The sheer amount of lenders in the market, coupled with the enormous numbers of products on offer, means that most good brokers use specialised software to access and keep up to date with the entire range of loans on offer from their lenders. Apart from complexity, with changes potentially occurring somewhere daily, it really does require the assistance of technology to analyse options effectively. When you meet with a mortgage broker, they should be happy to work through these options with you on their computer.