X Inc. Central People
X Inc Finance aspires to be the premier finance & home loan brokerage of choice for all Australians. This vision is linked directly to our mission - to help Australians achieve their dreams and goals through more informed access to finance. To do this, our mortgage broker team must have an excellent understanding of the competitive finance market and be supported by a knowledgeable and committed team of core staff, processes, accounting practices, controls, and technology.
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John Kolenda - Executive Director - says, "The lending home loan market has become so competitive that the smartest way to get the best deal really is to use a good mortgage Broker. These days, there are just too many options available for a lay person to keep up. Our objective is to get the right home loans to Australians and provide unrivalled personalised service, objectivity and transparency along the way. We aim to become the long term personal finance manager for each of our Customers, supporting them with all their finance needs - from residential, investment, commercial and business loans."
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Dean Rushton - COO - says, "I am passionate about being at the helm of an organisation that delivers the kind of service you would be proud to offer to the people in your life you most respect. The help we can give our Customers to get the right home loan - both in terms of finding it and negotiating, is truly excellent. After searching the market for the right tools, I am proud of what we our mortgage brokers can offer our Customers."
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Ivan Karamatic - National Manager, Operations & Risk says "The competitiveness of the Australian lending market is a huge opportunity for all Australian families and businesses. A trusted broker is the best way to truly reap the benefits of this market and more and more Australian families and businesses are working with brokers rather than the banks directly. This isn't happening by chance. It is happening because it is truly a great way to get the most out of the lenders for your benefit. X Inc Finance is truly vibrant organisation with great people and great ethics. The future is already here."
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Carlo Abate - State Business Manager, Victoria - says, "Victoria, and especially Melbourne is a unique market. We have outstanding relationships with our panel of lenders and are able to negotiate some outstanding deals for our Customers. Having started life as a qualified accountant, I know what is important to our Customer's finance health and I am proud to work with a team of mortgage Brokers of the calibre of our team, delivering smart, competent, well rounded home loan, commercial and business loan options."
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Mark DeMartino - State Business Manager, Victoria - says, "Having worked as an Accountant and finance broker for more than 10 years, I have a unique perspective on appropriate ways to structure complex loans. My specialties include multiple Company and Family Trust scenarios. It is so important for us as at X Inc Finance to ensure this kind of knowledge is passed on to our brokers for the benefit of all our valued customers."
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Robert Weeks - State Business Manager, Queensland - says "The Australian lending industry is one of the most uniquely dynamic markets. At X Inc, we have the experience and knowledge that is crucial to navigating the wide range of options available today. Our extensive panel of lenders coupled with our commitment to customer service ensures that we provide and indeed define excellence in the mortgage industry".
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Brian Houchin - State Business Manager, Queensland - says, "We have some of the best mortgage brokers in the country and I am honoured to be working with the Queensland team here at X Inc. We place a huge emphasis on Customer service and doing the right thing by each and every Customer. My role here is to ensure that every broker I work with is equipped with all the information and business skills they need to ensure that every Customer is given the best chance to get the best mortgage 100%."
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Brynnin deSousa - Head of Organisational Support and ISO - says, "I truly enjoy coming in to work. I get to spend all day talking to people about how to make their dreams a reality. I refer people to our brokers with confidence knowing that their individual needs are being listened to and responded to in kind. My greatest job satisfaction is learning that the loan has settled and they are moving into their new home. I can honestly say that I believe in our brokers and our philosophy. I am proud to be a part of this ever expanding company."
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Samantha Ghosn - Head of Broker Support - says, "It is great to be involved in an organisation where every member genuinely wants the best possible outcome for the customer and will strive to achieve this each and every time. In this fast paced industry is a rarity to find the level of Customer Satisfaction that X Inc provide. With this morale and our team of experienced professionals I have no doubt that X Inc will always rise above the rest. I am thrilled to be part of the X-Inc team".
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Clare Mapledorum - National Design Manager - says, "In a world where styles are increasingly important for a successful company, X Inc stands out from the rest. I am thrilled to be working with a company where the branding represents the people; modern, professional, energetic and approachable".
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Edda Mwangi - Media Services Manager - says "Irrespective of the industry you are in, most of us ultimately want to work for a company that we can feel passionate about. At X Inc, coming to work everyday is not mundane - everyday is exciting and challenging! I am driven by X Incs commitment to provide the best service in the mortgage industry and I am enthusiastic about passing on this commitment to our valued customers".
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Philippa Toohey - National Manager - Operations & Risk - says, "I have worked in Customer Relationship Management for many years in the lending industry and truly believe that we deliver the best support in the market. I am passionate about business improvement everyday."
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Adrian Lee, National Call Centre Manager, Overseas & Telephone Based Mortgagesays - "A good broker needs more than just a good understanding of the mortgage market and the loan products within it. They need to be customer focused, and always aim to exceed customer expectations. It is my mission to build life long relationships with customers because they are so impressed with my service that they simply would never consider going anywhere else. This is my point of difference, and its great to be with a company who not only agree with these values, but set the benchmark for the rest of the mortgage industry."
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Kurt Tsagaris - Contact Centre Sales - says "With a background in sales and marketing and a strong interest in finance, I am thrilled to be a part of the ever growing X Inc team, a team that dedicates itself to professionalism, and quality of service to its clients. I whole heartedly believe that X Inc will grow into the biggest and most trustworthy finance aggregator in Australia."
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Paul Tweddle - Contact Centre Sales, Mortgage Broker - says, A strong backbone of industry experience and sophistication makes X Inc. an exciting and ambitious company. "The Sleeping Giant" they call us. There is a particularly strong focus on delivering great customer service- for clients, and brokers. I am proud to be working with such a great team who share a fantastic work ethic. Onwards and upwards!"
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Lee Banh, Mortgage Broker and Contact Centre Sales - says, "Having spent many years as a mortgage broker in an office, it is a natural to now move into telephone based broking. It is a very efficient way for a person to organise their mortgage, especially for experienced mortgage holders also love helping people who are just starting out toward their first mortgage, helping them with their first big finance steps and finding the right solutions for their circumstances."
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Jessica Jones, Broker Services Manager - says, "I believe that choosing a mortgage is as big a decision as choosing a home. I take great pride in assessing our customers needs to establish the best possible way to help them achieve exactly what they are hoping to. I am excited to refer our customers to our broker team because when doing so I am confident that the customer will be completely satisfied by our brokers resolve to assist and guide them through the lending process. I love being the front line for a company that is the best at what it does. Welcome aboard, and I look forward to working with you!"
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More Information & x inc service guarantee
The home loan market is very competitive. There are literally thousands of home loan options to choose from and the fastest way to get to the best decision for you is to get assistance.As the only national mortgage brokers with ISO 9000 Quality accreditation, X Inc offers you our service guarantee. ISO ensures we have the right customer service standards and processes in place to be certain that we are doing the right thing by every Customer. Make an appointment or talk to a local mortgage broker before making a final decision. If you have any questions about your loans or how brokers work, please call at any time on 13 XINC (+61 2 9249 3739
for overseas callers) or contact us via email and we will return your call within 2 business hours.
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