X Inc ISO Assurance

Quality (ISO) Accreditation

X Inc Finance are one of the only national mortgage brokers in Australia with ISO 9000 accreditation.

ISO 9000 is a set of standards for businesses that is accepted around the world. Currently more than 90 countries have adopted ISO 9000 as national standards. When you purchase a product or service from an organization that is registered to the appropriate ISO 9000 standard, you have important assurances that the quality of what you receive will be as you expect. In addition, with the year 2000 revision of the standard, quality objectives, continual improvement, and monitoring of customer satisfaction provide the customer with increased assurances that their needs and expectations will be met.

Many companies require their suppliers to become registered to ISO 9000 and because of this, registered companies find that their market opportunities have increased. In addition, a company's compliance with ISO 9000 ensures that it has a sound quality management system, and that's good business.

ISO 9000 registration is rapidly becoming a must for any company that does business. Many companies require registration by their own suppliers. There is a growing trend toward universal acceptance of ISO 9000 as an international standard.

What does ISO quality accreditation mean for you?

One of the difficulties when choosing a Broker is how to evaluate the service. Some people are really only interested in getting the cheapest loan possible. Others need to better understand what is available to them before making a decision. Then there is getting all the help you need in order to get a loan processed and approved.

ISO emphasises the importance of having the right customer service standards and processes in place to ensure we are doing the right thing by every Customer. An independent ISO auditor will visit us annually to ensure we are offering the highest quality advice, following X Inc standards and all their paperwork and accreditations are in place. ISO accreditation is more than just building the best systems and organisational structure; but ensuring it continually meets your needs.

Being ISO certified commits us to ongoing improvement of our service. Quality is measured continuously and against benchmarks. This ranges from continuous scrutiny of processes - online and through communication. It also means an ongoing commitment to staff training and development.

So you can receive the service and advice possible, if there's anything more that we can do to ensure your needs are met when you are working with us, please let us know!

Customer Dispute Resolution Process

Loan Market Group is committed to a fair and prompt resolution of any disputes or complaints.

Please let us know any concerns you may have promptly; this will help us both to resolve your concerns quickly as well as providing us with details on how to serve you better and continually improve our customer service. Often complaints are misunderstandings that can be resolved during a telephone conversation or two with our Complaints Contact Person.

Full Dispute Resolution Process

State-based contact complaint contact details